Support
We're here to help
If you're experiencing issues with cAPPtain or have questions about your account, trips, or payments, we'd love to hear from you. Our team typically responds within 24–48 hours.
Contact Us
Email Support
For the fastest resolution, please include the details outlined in the bug report section below.
Reporting a Bug
Found something that doesn't work as expected? Please send us an email with the following information so we can investigate and resolve the issue quickly:
- Description of the issue: What happened? What did you expect to happen instead?
- Steps to reproduce: Walk us through what you were doing when the issue occurred. Be as specific as possible (e.g., "I opened Trip X, tapped on Chat, then tried to send a voice message…").
- Device & OS: What device are you using (e.g., iPhone 15, Samsung Galaxy S24, Chrome on Windows)? What operating system version?
- App version: If visible in the app, include the cAPPtain version number.
- Screenshots or screen recordings: If possible, attach a screenshot or recording that shows the problem. This dramatically speeds up our investigation.
- Your account email: The email address you used to sign up, so we can look into your account if needed.
Frequently Asked Questions
How do I get the app?
cAPPtain is available on iPhone and Android. Download it from the App Store or Google Play, or use it in your browser at capptain.net/app. Your trips sync across all of them with the same account.
How do I create a trip?
After signing in, tap + New Trip on the home screen. Enter a trip name and destination, set optional dates, and you're ready to invite your crew via a shareable link, invite code or QR code.
How do I invite someone to my trip?
Open your trip and tap Invite. Share the link or code via text, email, or any messaging app, or let your friend scan the QR code — they can join with one tap after signing up or logging in. New members join as Viewers; a trip admin can promote them in Members.
How does payment splitting work?
Any trip member can add an expense, select who it should be split among, and attach a receipt photo. cAPPtain automatically calculates the net balances and shows a clear "who owes whom" summary. You can export a settle-up PDF to share with your group.
What happens to my data if I leave a trip?
When you leave a trip (or an admin removes you), you immediately lose access to everything in it. What the remaining members see depends on where you posted:
- Group chat and private group chats: your messages stay visible to the remaining members, still shown under your name.
- One-to-one private chats: the conversation closes — the other member can no longer open it once you've left the trip.
- Plans and expenses you added (flights, stays, dates, expenses, ideas) stay with the trip so the group's planning and money totals remain complete.
If you instead delete your account, your personal trip entries (flights, other transport, stays, travel dates) and your uploaded photos and documents are deleted, and your name is replaced with "Deleted user" on messages and other shared content that remains. To learn more, see our Privacy Policy.
How do I cancel my subscription?
Your subscription is managed via your payment-receipt email from Stripe — cancel there, or email connect@capptain.net if you need help and we'll take care of it.
Can I delete my account?
Yes, in either of two ways:
- In the app: go to Profile → Delete my account and confirm.
- On the web: use our account deletion page.
Either way, your account and associated data are permanently deleted. If you can't access your account, email connect@capptain.net with the subject "Account Deletion Request" and we'll process it for you.
General Inquiries
For partnerships, press, or anything else, reach out to us at connect@capptain.net. We'd love to hear from you.