Support
We're here to help
If you're experiencing issues with cAPPtain or have questions about your account, trips, or payments, we'd love to hear from you. Our team typically responds within 24–48 hours.
Contact Us
Email Support
For the fastest resolution, please include the details outlined in the bug report section below.
Reporting a Bug
Found something that doesn't work as expected? Please send us an email with the following information so we can investigate and resolve the issue quickly:
- Description of the issue: What happened? What did you expect to happen instead?
- Steps to reproduce: Walk us through what you were doing when the issue occurred. Be as specific as possible (e.g., "I opened Trip X, tapped on Chat, then tried to send a voice message…").
- Device & OS: What device are you using (e.g., iPhone 15, Samsung Galaxy S24, Chrome on Windows)? What operating system version?
- App version: If visible in the app, include the cAPPtain version number.
- Screenshots or screen recordings: If possible, attach a screenshot or recording that shows the problem. This dramatically speeds up our investigation.
- Your account email: The email address you used to sign up, so we can look into your account if needed.
Frequently Asked Questions
How do I create a trip?
After signing in, tap the "+" button on the home screen. Enter a trip name and destination, set optional dates, and you're ready to invite your crew via a shareable link or QR code.
How do I invite someone to my trip?
Open your trip, and look for the invite link or QR code in the trip settings. Share the link via text, email, or any messaging app — your friend will be able to join with one tap after signing up or logging in.
How does payment splitting work?
Any trip member can add an expense, select who it should be split among, and attach a receipt photo. cAPPtain automatically calculates the net balances and shows a clear "who owes whom" summary. You can export a settle-up PDF to share with your group.
What happens to my data if I leave a trip?
When you leave a trip, you lose access to that trip's content. Your messages and contributions remain visible to other members. To learn more, see our Privacy Policy.
How do I cancel my subscription?
Subscriptions are managed through your device's app store (Apple App Store or Google Play Store) or through the Stripe customer portal. If you need help, email us and we'll guide you through the process.
Can I delete my account?
Yes. Send an email to connect@capptain.net with the subject "Account Deletion Request" and we will process your request and permanently delete your account and associated data.
General Inquiries
For partnerships, press, or anything else, reach out to us at connect@capptain.net. We'd love to hear from you.